Senior IT Support Engineer
Who we are
Yoco was founded in 2015, and has since processed over R100 billion in digital payments for over 200,000 businesses in South Africa. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive.
We have over 330 team members across our key hubs in South Africa and the Netherlands, all with a bias for boldness, and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems together.
Our mission of making society more equal takes a variety of people, with different backgrounds and points of view, so we can keep building solutions that work for and include everyone.
Yoco is growing, and as we grow we have compelling challenges ahead of us.
Growing means we’re enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco.
We don’t stop pushing, we break things to rebuild, we challenge ourselves and each other. We’re constantly evolving — and we’re doing it fast.
Grow With Us.
About the role
As a Senior IT Support Engineer, you’ll be the go-to problem solver for all things IT at Yoco, ensuring our team stays productive and connected. You’ll take full ownership of support requests, troubleshoot issues across hardware, software, and networks (primarily macOS), and provide clear, step-by-step guidance to end users.
Beyond just fixing problems, you'll help shape and improve IT processes by maintaining documentation, ensuring compliance, and escalating issues effectively. Your role is about more than just tech—it's about keeping our people empowered, informed, and supported with a friendly and solutions-driven approach.
What you will be doing
Taking ownership of IT Support related issues reported and seeing problems through to resolution, within agreed SLA’s
Troubleshoot, diagnose and research solutions to resolve hardware, software and system issues
Following standard procedures for escalation of unresolved issues to the appropriate internal teams
Diagnose and troubleshoot technical issues, including account setup and network configuration on macOS
Be confident in guiding end users through a series of steps, either via phone, email or Slack, until the issue is resolved
Provide prompt and accurate feedback to various stakeholders and end users
Contribute and refer to internal documentation or external resources to provide accurate tech solutions
Ensure all issues are properly logged and in a timely manner
Follow up with end users to ensure their IT systems are fully functional after troubleshooting
Maintain jovial relationships with our Yoco peeps
About you
3-5 years experience
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with macOS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot technical issues of varying difficulty
Familiarity with remote desktop applications and help desk software (eg. Zendesk or FreshService)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
MDM Experience (eg. Addigy or JAMF)
Keeping Documentation up to date
Compliance experience
The people we’re looking for
We’re looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.
Building solutions for a more equal society is a daunting task—and it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve — and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.
So, who are you? You’re someone who resonates with our mission and our values, and you’re relentlessly effective in your execution.
You’re a curious problem-solver with a passion for doing good. You’re bright, grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.
At Yoco, we laugh, embrace each other’s quirks, and support one another’s growth, all while staying authentic.
If this sounds like your kind of challenge, apply below and come grow with us.
Find out more about who we are here.
- Department
- Technology
- Role
- Engineering
- Locations
- Cape Town (South Africa)
- Employment type
- Full-time
Perks and Benefits
-
💙 Wellbeing
Everyone at Yoco gets 24 days' paid holiday, plus public holidays; contributions to Medical Aid (including gap cover), Retirement Annuities, and Life Insurance (including Critical Illness and Life Cover, and Income Protection).
We’re serious about family, and offer up to 6 months’ paid maternity, paternity, adoption, or shared parental leave, as well as family responsibility leave for unforeseen crises.
-
🧠 Learning
Each Yoco team member gets an annual budget to further their education or training.
Training and development includes (but isn’t limited to) formal training courses, conferences, on-the-job training, and online courses.
-
✨ Connecting
We gather weekly as a company (attending in a mix of in-person and remote), and organise regular company-wide socials and events.
Within (and often across) teams, we encourage and support more frequent, smaller team dining-out-ings (like brunch), and other social get-togethers (like bowling); and optional participation in one of our interest based clubs, like meditating, hiking, swimming, and yoga.
We're growing
Yoco is expanding its reach – new regions, technologies, and communities await us. As we grow, we face compelling challenges, but we are ready to embrace even the most daunting parts because we know we are building a legacy. Yoco has an enormous impact on the lives of everyday people.
As we grow to enable more businesses to thrive, it means that ambitious problem-solvers with big ideas will easily find their place with us. There will be just as much to learn, as there will be opportunities to thrive.
About Yoco
Yoco is one of Africa's largest fintech companies. We enable small businesses to thrive through open commerce.
Founded in 2015, we have helped over 400,000 small businesses across South Africa accept card payments and access capital–often for the first time.
We have over ±350 team members across our key hubs in South Africa and the Netherlands, all working to deliver world class payments and software solutions to small businesses.
We have raised $170M from some of the leading institutional investors in the world such as TPG, Dragoneer, Partech, Velocity, Quona, Raba, 4DX and many more.
Senior IT Support Engineer
Loading application form
Already working at Yoco?
Let’s recruit together and find your next colleague.