Who we are

Yoco was founded in 2015, and has since processed over R100 billion in digital payments for over 400,000 businesses in South Africa. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive.

We have over 330 team members across our key hubs in South Africa and the Netherlands, all with a bias for boldness, and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems together.

Our mission of making society more equal takes a variety of people, with different backgrounds and points of view, so we can keep building solutions that work for and include everyone.

Yoco is growing, and as we grow we have compelling challenges ahead of us.

Growing means we’re enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco.

We don’t stop pushing, we break things to rebuild, we challenge ourselves and each other. We’re constantly evolving — and we’re doing it fast.

Grow With Us. 

The Opportunity

As the Inside Sales Manager you will lead and manage three dynamic phone-based teams: Inbound Sales, Customer Success and Cross-sell.

This role is responsible for developing and implementing strategies to drive revenue growth, increase customer retention, and ensure overall customer satisfaction.

The ideal candidate will have a proven track record in sales leadership, excellent communication skills, and the ability to inspire and manage a diverse team

What you will be doing

• Leading & Developing a High-Performance Team – Manage and mentor Inbound Sales, Sales Development, Customer Success & Cross-sell teams to drive revenue and customer satisfaction.

• Owning the Sales Cycle – Oversee lead generation, pipeline management, closing deals, and upselling opportunities to grow our customer base.
• Driving Customer Success & Retention – Ensure clients achieve their business goals using our payment solutions, strengthening long-term partnerships.
• Leveraging Data & Insights – Use analytics and CRM tools to optimize sales processes, track performance, and implement winning strategies.
• Staying Ahead of Market Trends – Keep up with industry shifts, competitor movements, and fintech advancements to refine your approach.

• Innovating & Scaling – Explore new sales tactics, refine methodologies, and continuously improve team performance.

Inbound Sales:

• Oversee the inbound sales team to ensure efficient handling of all incoming leads
• Implement strategies to convert inbound inquiries into sales opportunities

• Monitor and analyse team performance metrics, adjusting strategies as necessary to meet and exceed goals.

Customer Success & Cross-sell:

• Under the guidance of the Customer Value Management team:-
• Manage the customer success team to ensure high levels of customer satisfaction and retention.
• Develop and implement cross-sell and up-sell strategies to maximize customer lifetime value.
• Monitor customer feedback and address any issues or concerns promptly and effectively.

Strategic Planning and Execution:

• Collaborate with senior leadership to set sales goals and objectives.
• Develop and implement sales processes and best practices to streamline operations.
• Utilize data and analytics to drive decision-making and continuous improvement.

Systems, Reporting and Analysis:

• Ensure appropriate systems are in place to deliver results in the most efficient and effective way possible
• Prepare regular reports on team performance, sales metrics, and market trends.
• Provide actionable insights and recommendations based on data analysis.
• Present findings and strategic plans to senior management.

About you

You’re a strong people leader with a proven track record in solution selling, sales methodology implementation, and upskilling teams. You take a hands-on approach to performance management, coaching, and driving results while ensuring a structured and efficient sales process.

• You have at least 10+ years of experience in sales management (Inbound), account management, or business development (B2B preferred).
• 3+ years in a leadership role, managing multiple high-performing teams within a contact centre environment.
• Proven track record of hitting or exceeding sales targets and growing a portfolio of accounts.
• Strong expertise in solution selling, consultative sales, and negotiation.
• Experience with fintech, SaaS, or payments solutions is a huge plus.
• Ability to analyse data, optimize sales strategies, and drive measurable results.

The people we’re looking for

We’re looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.

Building solutions for a more equal society is a daunting task—and it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve — and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.

So, who are you? You’re someone who resonates with our mission and our values, and you’re relentlessly effective in your execution.

You’re a curious problem-solver with a passion for doing good. You’re bright, grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.

At Yoco, we laugh, embrace each other’s quirks, and support one another’s growth, all while staying authentic.

If this sounds like your kind of challenge, apply below and come grow with us.

Find out more about who we are here.